Military Family Assistance Centers

Family Assistance Centers (FAC) provide a variety of referral based services to geographically-dispersed families and retirees from all military components. Some examples of services provided are:

Who are Family Assistance Center Specialists and why are they contacting me? - Each month during a deployment you will be contacted by a Family Assistance Specialist (FAS), contractor. Family Assistance is mandated by National Guard Bureau (NGB) to conduct monthly outreach to primary Points of Contact (POCs) of our deployed National Guard Soldiers. Our goal in reaching out is to say hello and check on your wellness and see if there are any concerns or needs for resources we can assist with.

How did you get on our list? - Your Soldier provided your name and contact information as well as designated you as their primary contact during SRP (Soldier Readiness Processing).

What do you need to do? - Reply and let us know how you are doing. We want to make actual contact with you each month.

What if returning phone calls is inconvenient? - You can talk to your FAS to let them know how you prefer to be contacted – calls, text or email. You can confirm and/or provide your cell phone number and email address. You would still need to respond, but it could be done at a time that is best for you. Family Assistance Specialists enjoy the opportunity to speak with Families and provide support throughout their loved ones’ deployment. Please take time and return those calls, texts and emails. Tell us how you are doing and if we can be of assistance!

If you don’t know who is the FAC that is closest to you, WE CAN HELP!  Reach out to our main office:

Main Office: 608-301-8290  or call our 24/7 support line: 1-800-292-9464 (option 3)

Meet the FAC Team!

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FAC Coordinator
Bill Hasz
Email Bill

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FAC Specialist
Deb Thibaudeau
Email Deb

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FAC Specialist
Jean Bardeen
Email Jean

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FAC Specialist
Jerry Clark
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FAC Specialist
Jessica Klement
Email Jessica

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FAC Specialist
Karen Degner
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FAC Specialist
Maryanne Huck
Email Maryanne

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Not Sure Who to Call?
Email Our Help Desk! 1-800-292-9464 opt 3